Aud77 Privacy Policy — Your Data Security is Our Priority

01 Introduction & Purpose of This Policy

This Privacy Policy is published by aud77 to inform users of our platform — whether through the aud77.win website or the aud77 mobile app — about how we collect, store, use, disclose, and protect the personal information you provide to us. We regard privacy not merely as a legal obligation, but as a moral responsibility we take seriously.

As an online entertainment platform trusted by hundreds of thousands of players across Malaysia, aud77 recognizes that user trust is our most valuable asset. That is why we continuously invest in data security infrastructure, compliance procedures, and staff training to ensure your information is always in safe hands.

This policy applies to all information collected through the aud77 website, app, customer support interactions, and official communication channels. If you have any questions regarding this policy, the aud77 support team is available via live chat 24/7.

02 Information We Collect

2.1 Registration and Identity Information

During the account registration process, aud77 collects basic information required to create and verify your identity as a legitimate user. This information includes:

• Full name as stated on official identification documents
• Date of birth for age verification (18 years and above)
• Email address and mobile phone number
• Account password (stored in an unreadable hashed format)
• Country and state of residence

2.2 KYC Verification Information

To comply with anti-money laundering (AML) legal requirements and ensure the safety of all users, aud77 collects identity verification documents through the KYC (Know Your Customer) process. These documents include a copy of your national ID (MyKad) or passport, proof of current address, and payment method information. All documents are handled with the highest level of protection and accessed only by specifically authorised personnel.

2.3 Usage and Technical Data

Aud77's systems automatically record technical information related to your use of the platform, including IP address, device and browser type, operating system, pages visited, session duration, and click activity. This data is used solely for security purposes, fraud detection, and improving user experience — not for personal surveillance.

2.4 Financial Transaction Data

Every deposit and withdrawal transaction made through the aud77 platform is fully recorded, including date, time, amount, payment method, and reference number. Card or bank account details you provide are protected with PCI-DSS encryption and are not stored in any form directly readable by staff.

03 How We Use Your Information

The information we collect is used solely for the following purposes:

04 Sharing Information with Third Parties

Aud77 only shares users' personal information in the following limited circumstances, and at all times we ensure that the third parties involved adhere to data protection standards equivalent to our own:

• Payment Service Providers: Required transaction details are shared with licensed payment processors to facilitate secure deposits and withdrawals.
• Game Providers: Game session data is shared with licensed game software providers to ensure smooth gameplay.
• KYC Services: Identity verification documents are processed through an integrated, certified third-party KYC system for fast and secure automated verification.
• Legal Requirements: Information may be disclosed to authorities where required by law, court order, or official investigation.
• Business Transfer: In the event of a company merger or acquisition, users will be notified in advance and your privacy rights will be fully safeguarded.

In all of the above cases, we ensure that only the minimum necessary information is shared. aud77 does not share your information with advertisers, marketing agents, or any party without a legitimate operational need.

05 Cookies and Tracking Technologies

The aud77 website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help the website remember your preferences and deliver a more personalised experience.

Aud77 uses the following types of cookies:

• Essential Cookies: Required for basic website functions such as login sessions and security. Cannot be disabled.
• Performance Cookies: Collecting anonymised usage data to help us understand how users interact with the platform.
• Functional Cookies: Storing user preferences such as language and display settings for a more comfortable experience.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the aud77 platform. We recommend keeping essential and performance cookies enabled for the best gaming experience.

06 Your Rights as a User

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and aud77's internal policies, you have the following rights regarding your personal information:

All privacy rights requests will be processed within 14 business days. In complex cases, this period may be extended up to 30 days, with prior notification to you. aud77 does not charge any fee for submitting reasonable privacy requests.

07 Data Retention Period

Aud77 only retains your personal information for as long as necessary to fulfil the purposes stated in this policy or as required by law. Our general data retention guidelines are as follows:

• Active account data: Throughout the period your account is active
• Data after account closure: Minimum 5 years for AML compliance and tax requirements
• Financial transaction records: 7 years in accordance with Malaysia's financial regulatory requirements
• Security and access logs: 2 years for investigation and audit purposes
• Customer support correspondence: 3 years for reference and service improvement purposes

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised in accordance with industry-standard procedures. aud77 does not retain data beyond the required timeframe.

08 Technical Data Security

Aud77 implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, loss, destruction, or disclosure. Our key security measures include:

• Data encryption in transit: All communication between your browser or app and aud77's servers is encrypted using TLS 1.3 and 256-bit SSL
• Data encryption at rest: Sensitive data in the database is encrypted using AES-256
• Two-factor authentication (2FA): Available for all accounts as an additional layer of protection
• 24/7 threat monitoring: Automated intrusion detection systems monitor for any suspicious activity at all times
• Periodic penetration testing: Independent security experts regularly test aud77's infrastructure to identify vulnerabilities before they can be exploited
• Staff training: All aud77 staff who handle user data receive comprehensive data protection training

09 Data Breach & Response

While aud77 takes every reasonable measure to protect your information, no system can be guaranteed 100% secure. In the event of a data breach involving your personal information, aud77 is committed to:

• Notifying affected users in a timely manner 72 hours after a breach is confirmed
• Reporting incidents to relevant authorities as required by law
• Taking immediate action to contain the breach and prevent further damage
• Conducting thorough investigations and informing affected users of the findings
• Providing users with guidance and support on protective measures to take

10 Privacy Policy Updates

Aud77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service expansions. Any significant changes will be communicated to you via:

• In-platform notification on aud77 upon next login
• Email to your registered email address
• Update the "Last Updated" date at the top of this document

Continued use of the aud77 platform after any changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.